Email us
The fastest way to reach us. We reply within one working day.
What to include
Telling us as much as you can up front saves a round-trip and gets you a real answer faster.
- The email tied to your svaloop account (so we can find it).
- Device and OS (e.g. “iPhone 14, iOS 17.3”).
- App version (Profile → About).
- What you were trying to do, and what happened instead.
- A screenshot or screen recording if you have one — it always helps.
By topic
- Bug reports
- Subject: Bug: + a short summary. The more specific, the better. Repro steps are gold.
- Feature requests
- Subject: Feature:+ a short summary. Tell us the workflow you're trying to solve. Not every request gets built, but every request is read.
- Privacy & data requests
- Subject: Privacy: + the action you want (export, correction, deletion). We respond within 48 hours and complete most requests within 7 days. See the Privacy policy for the full picture.
- Account deletion
- You can usually do this from inside the app. If you can't, follow the email steps on Delete your account.
- Security disclosure
- Subject: Security: + a short summary. Please give us reasonable time to respond and patch before any public disclosure.
- Press & partnerships
- Same email. Please mention “press” or “partnership” in the subject so we triage it correctly.
Response times
- Bug and product questions: 1 working day.
- Privacy and data requests: acknowledged within 48 hours; resolved within 7 working days for most cases, up to 30 days for export archives.
- Account deletion: completed within 7 days.
- Security disclosures: triage within 48 hours.
A note on emergencies
svaloop is not an emergency service. If you or someone you know needs urgent medical or psychological help, please call your local emergency number or contact a crisis hotline in your country.
Operator
- Operator
- Vivek Pujari (sole proprietor)
- support@learnwithvivek.com
- Data requests
- Acknowledged within 48 hours; resolved within 30 days.